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July 2008

Fundraising in Times of Disaster

Raising funds around disasters is very different from everyday fundraising. We talk about the differences, and what you need to know to be successful -- including when a disaster is not a disaster. Plus the two things to look for if you're wondering whether something truly qualifies as a disaster in the fundraising sense.

Program #8

Play: Fundraising in Times of Disaster
(right click or "save as" to save the file for later).

Or subscribe via iTunes here:

Time: 18:59

How to Deal with Donor Complaints

Many people at nonprofits live in fear of donor complaints. This fear has a corrosive effect. In this program, we talk about how to turn a complaint into a positive, how to deal with complainers, how not to deal with them, and a few simple things you can do to decrease your number of complaints.

Program #7

Play: How to Deal with Donor Complaints. (Right click or "save as" to save the file for later.)

Or subscribe via iTunes here:

Time: 19:13

Jeff Brooks is creative director at TrueSense, the growing, innovative fundraising agency for organizations that care about donors. Steven Screen is co-founder of The Better Fundraising Company, and a past winner of the Direct Mail Package of the Year award from FundRaising Success magazine, which surprisingly led to him getting fired. Between them, they have nearly 50 years of experience helping excellent nonprofits raise money for their causes. That's a lot of years, but they aren't all that old, really. Yet.



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